GENERAL TERMS & CONDITIONS
Palmsbet.co.ke is welcoming you. Be a part of that gaming and entertainment paradise PalmsBet is offering!
1.1. In these Terms and Conditions, save as otherwise provided or the context otherwise requires "PalmsBet" means the Operator of the PalmsBet brand in Kenya under a local company SOUTH CAPE INVESTMENTS LIMITED with company number C.91119 whose address for purposes hereof is at STREET: UHURU HIGHWAY, BUILDING: LR.209/ 9514,GRAND REGENCY, HOTEL, Nairobi ("Company"), its successors in title and assigns and, where the context so requires, its agents, service providers, data processors, business partners including any entity that may provide technical support and ancillary services to the Company enable it to operate gaming and ancillary services or products.
1.2. This agreement establishes the Terms and Conditions that will govern the contractual relationship between PalmsBet and you as a Registering/Participating Player with PalmsBet. The Terms shall apply to account opening and gaming via all media/electronic platforms including but not limited to mobile devices, computers and laptops. You are required to accept these Terms and Conditions when registering for an account with PalmsBet and you are bound by these Terms and Conditions throughout the existence of the relationship. PalmsBet reserves the right to decline your registration/ participation without being bound to provide any reasons whatsoever at any time.
1.4. These Terms and Conditions are categorized for ease of reference and understanding. It is important that you make yourself aware of these Terms and Conditions as a participating player. Reference to "you", "your", the "player", "customers", or "subscriber" is reference to any person using the gaming/betting platform or the services and/ or any registered customer of PalmsBet. Reference to " PalmsBet ", "the Company", "us", "our" "we" is reference to " PalmsBet" and or its successors in title and assigns and, where the context so requires, its agents, service providers, data processors, business partners including any entity that the Company may provide technical services to enable it to operate gaming and ancillary services or products.
1.5. PalmsBet reserves the right to change these Terms and Conditions at any time and without prior notice. PalmsBet will endeavour to inform you about major modifications to the Terms and Conditions. Nevertheless, it is your responsibility to regularly check for any changes. Should you, due to any possible changes, not wish to continue using the services of PalmsBet, or any data processor, you can withdraw uncommitted funds without penalty and close the account by sending an email to: email@example.com, to that effect. A response will be sent to you within 48 hours confirming receipt of your decision to discontinue your engagement with the Company. Failure by you to receive a message for any reason whatsoever shall not be taken to mean that the Company has any continued obligation towards you from the date of your withdrawal.
The Company will respect your privacy in line with the Company's
which form an integral part of these Terms and Conditions and will
endeavour to at all times preserve your information in the strictest
confidence as it possibly can.
1.7. The Company will not disclose your personal information to third parties unless such disclosure:
is required for the performance of this contract or for the
processing of your requests including any request under paragraph
(b) is a duty and/or legal obligation of the Company or any data processor acting for the Company;
(c) is required to enforce/ apply the Terms and Conditions and other related agreements;
(d) is necessary in order to protect the vital interests of the data subject or another natural person;
(e) is necessary for the performance of any task carried out by a public authority;
(f) is necessary for the exercise, by any person in the public interest, of any other functions of a public nature;
(g) is required to adequately protect our rights or property, including via the exchange of information with other companies and organizations for the purposes of information verification, fraud protection and credit risk reduction. Personal information that you provide may be disclosed to a credit reference agency, which may keep a record of the information;
(i) for any other purpose duly authorised, permitted or envisaged under the Data Protection Act, 2019 of Kenya, Act No. 24 of 2019.
1.8. The contractual relationship between you and the Company is governed by these Terms and Conditions and by the relevant and applicable Laws of Kenya, Kenya being the operational jurisdiction of the Company and its service/products where they will be offered directly to all its duly registered players and /or through its service providers and intermediaries.
1.9. By agreeing to these Terms and Conditions and where you play any game, or place a bet or stake, using the provided betting platforms, you accept and agree to be bound by these Terms and Conditions and any amendment or variation thereto and the rules which apply to the applicable products available from time to time. You are acknowledging that the Company shall retain the right to use from time to time, all data collected to carry out market survey/ campaign /research, send customer satisfaction questionnaires, market and promote its services and those of its affiliated companies.
1.10. The Company is not responsible for any consequences resulting from major incidents such as any strike, terrorist activities, political crisis, war, natural catastrophe and saturation of the telecommunication networks, cyber-attacks, hacking etc., which could lead to a total or partial access reduction to its services, loss of data by itself or by other contracted independent service providers on whom the Company will wholly or partially be reliant on to deliver the services.
2. OPERATIONAL FRAMEWORK
2.3. We may share your data with other companies in our Group. Reference to “Group” include our affiliated companies conducting the same business including without limitation any parent company, any subsidiary, any company or entity which is a subsidiary of, or is for the time being directly or indirectly controlled by, the parent company; or any entity with which the Company has entered into a joint venture or service level agreement or similar instruments or other agreements for purposes of provision of gaming services and products and ancillary services to customers.
2.4. We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. Accordingly, we may use your personal data for marketing purposes based on the following personal data control mechanisms:
2.4.1. Promotional offers from us
126.96.36.199. We may use your identity, contact, technical, usage, profile data or any other personal data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.
188.8.131.52. You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving marketing information. Such material may be sent to you by email AND/OR telephone AND/OR text message AND/OR post with information, news and offers on our products AND/OR services.
2.4.2. Third-Party Marketing
184.108.40.206. We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
220.127.116.11. We will only send third party direct marketing communications to you via email, push notification, text message or any other mode of communication with your consent if you opt in to receiving third party marketing communication. You have the right to withdraw consent to marketing at any time by contacting us.
2.4.3. Opting Out
You can ask us or third parties to stop sending you marketing messages at any time by logging into the Website and checking or unchecking relevant boxes to adjust your marketing preferences OR by following the opt-out links on any marketing message sent to you OR by contacting us at any time.
3. OPENING ACCOUNT & REGISTRATION
3.1. To apply for an account you must be of legal age (18 years and above) and register personally. You must provide your age in the provided fields and confirm the same in the registration field. The Company reserves the right to ask for proof of age from any customer and suspend their account until satisfactory documentation is provided. The name of the player MUST be the same as the name used when registering with the Company and must correspond with the registered mobile number. Where this is not the case, the relevant account will be suspended. Where an account is suspended, the relevant customer should contact us. All bets/stakes that are placed prior to an account being suspended will stand-win or lose. Should any underage account owner be discovered at any point during the lifetime of the account, the account will immediately be closed indefinitely and all funds deposited to the account will be forfeited. In any such suspected circumstance, the Company may report the activity to the appropriate authorities and the player may suffer the consequences thereto. You agree to provide all such information as we require in connection with such verification checks. We shall be entitled to suspend or restrict your account in any manner that we may deem in our absolute discretion to be appropriate, until such time as the relevant checks are completed to our satisfaction.
3.2. You agree to abide by these "Terms and Conditions" at all times, and:
not to act in the interests of any third party;
(b) not to utilize money obtained from ill-gotten means;
(c) not to credit accounts with bank/credit card/s you are not authorized to use;
(d) not to try to hack the Company’s Mobile service, Website and all other media/electronic platforms, or to alter its code in any way in an attempt to cheat, override or manipulate the system or in any way commit fraud or any other crime;
(e) not to adopt any criminal behaviour against the Company, its affiliates, agents, service providers, its customers or any third party;
(f) not to mislead the Company by intentionally providing false information which may be in the form of but not limited to invalid account details, forged documentation, concealing one's identity, untruthful behaviour or hiding one's true location and/or age.
3.3. In the event that you breach one or more of the Account rules as mentioned in 3.1 and 3.2, the Company reserves the right to close your account and seize any available funds. In any such suspected circumstance, the Company may report the activity to the appropriate authorities and the player may suffer the consequences thereto. Contractual obligations will be honoured unless there is any breach of any of the Terms and Conditions on your part or breach of any international law and laws of Kenya. The specific games/products shall be strictly guided by these rules and guidelines herein and all other rules and guidelines that shall be issued from time to time by the Company. The products, guidelines and rules shall remain at all times the property of the Company.
3.4. At all times during the subsistence of your subscription/ participation, it is your responsibility to ensure that you are not infringing on any laws in your jurisdiction when opening an account and conducting business with the Company.
3.5. You must submit the correct information during your registration. You agree to update this information should there be any changes to your registration data.
3.6. The Company will accept no liability from third parties whatsoever, resulting from your providing incorrect or false data.
3.7. Each customer must open only one account. Should we identify any customer with more than one account, we reserve the right to close these accounts.
3.8. If the Company detects multiple accounts which have been setup deliberately with misleading information, have displayed criminal behaviour, or if the Company concludes that the account-owner has fraudulent intentions, the Company shall be entitled to close the accounts and confiscate all funds, including the initial deposit. In any such suspected circumstance, the Company will report the activity to the appropriate authorities and the player may suffer the consequences thereto. If you nominate another person as an authorized user of your account, you shall be responsible for all transactions such person makes using the relevant account details. Should you lose your account details or feel that someone else may have your account details, please contact us immediately. The Company will however not be responsible for any loss or damage that you may suffer as a result of transaction made by that other person. Please note that personal registration details and any other sensitive data should never be shared with third parties or sent to us in any unencrypted form.
3.9. The Company manages players' accounts and calculates available funds, pending funds, betting funds, any applicable tax, as well as the amount of the winnings. Unless proven otherwise as a result of manifest error, these amounts are considered as final and are not subject to challenge.
3.10. All account transactions are performed in Kenya Shillings. No interest is paid on any funds, irrespective of the amount held in your account or any delay in remitting funds in your account for any reason.
3.11. The Company is not a financial institution and shall not be used as an intermediary to transfer funds, used or unused with or without ill intentions as well as using the Company as a currency exchange bureau. Should you conduct account activities for these purposes, the Company reserves the right to close your account and/or seize any available funds available in the account. Contractual obligations will be honoured unless there is a breach of any of the Terms and Conditions. No credit will be offered by the Company or from any employee of the Company, and all bets must be supported by sufficient funds in the customer's account. The Company reserves the right to void any bet/stake which may have inadvertently been accepted when the account did not have sufficient funds. Should funds be credited to a customer's account in error, it is the customer's responsibility to inform the Company without delay. The Company will recover such funds by account adjustment.
3.12. The Company does not tolerate abusive, aggressive or obscene language/ behaviour towards representatives of the Company across any of our support platforms (chat, email, telephone, outlets). Should you decide to communicate with us in this manner, you will be denied access to any and all of our support platforms and the Company may report any such acts to the relevant authorities for action.
3.13. You must keep your login ID, PIN and/or password secret at all times. It is your sole responsibility to ensure that your login information is kept secure. Should you suspect that your login information is no longer secure you are required to immediately contact the Company by emailing firstname.lastname@example.org as well as change your security details immediately. If at any time your account is accessed and used by a third-party without your prior consent, the Company is not liable for any consequences that may occur.
3.14. Your Username must be your registered telephone (mobile) number.
3.15. Selling and/or transferring and/or, acquiring of accounts to/from other players, is prohibited. Any such action will lead to closure of the account and forfeiture of the funds in such account. The Company may in its sole discretion reopen an account if there is sufficient proof to the satisfaction of the Company that a transfer was done in error.
3.16. A dormant account is an account that has not been accessed for 3 months, that has a legal registration with or without money balance. Once your account becomes dormant the Company, in accordance with the applicable law, shall close your account and transfer your remaining account balance to a dedicated Company corporate account for traceability and if dormant for an additional 6 months, the funds will, subject to applicable law, be forfeited to the Company.
3.17. The Company reserves the right to terminate the relationship between the Company and any of its customers/players at any time and the decision is purely at the discretion of the Company. The Company also reserves the right in its sole discretion to close or suspend your account at any time for any reason or for no reason. Without limiting the provisions of the preceding sentence, the Company shall be entitled to close or suspend your account if:
You are adjudged bankrupt by a court of competent jurisdiction or an
insolvency practitioner is appointed (whether as trustee or
otherwise) in relation to your affairs pursuant to, or in accordance
with, the insolvency laws;
(b) The Company considers that you have used the services/products/platforms in a fraudulent manner or for illegal and/or unlawful or improper purposes;
(c) The Company considers that you have used the services/products/platforms in an unfair manner or have deliberately cheated or taken unfair advantage of the Company or any of its customers;
(d) You place bets repeatedly, specifically including the same selections. Placing repeat bets may result in the voidance of the repeated bet(s) as well as in the closure of your account;
(e) The Company is requested to do so by the police, any regulatory authorities or court; or
(f) The Company considers that any of the events referred to in (a) to (e) above may have occurred or are likely to occur.
3.18. If the Company closes or suspends your account on any basis or for any of the reasons above, you shall be liable for any and all claims, losses, liabilities, damages, costs and expenses incurred or suffered by the Company (together "Claims") arising there from and shall indemnify and hold the Company harmless on demand for such Claims. The Company shall also be entitled to withhold and/or retain any and all amounts which would otherwise have been paid or are payable to you (including any winnings or bonus payments).
3.19. In addition, the Company shall be entitled to withhold and/or retain any and all amounts earned or received by you as a result of or in connection with your "unauthorized" use of the services/products/ platforms including activities which are not for an authorized purpose.
3.20. Where it is proved that these Terms and Conditions have not been breached, any funds available in the account will be returned to the player should the relationship be terminated by the Company. At all times, any funds deposited by a subscriber /player, do not accrue any interest and as such any refunds made shall not incorporate any interest calculations.
3.21. The Company prohibits and takes measures to prohibit use of devices, such as robots, computers that distort normal and fair game play. Should the use of such electronic added devices be discovered, the Company will disqualify such player(s), close all such accounts and confiscate all funds and earnings due to such accounts. In any such suspected circumstance, the Company may report the activity to the appropriate authorities and the player may suffer the consequences thereto.
3.22. You will be liable for any taxes levied pursuant to the legislation prevailing at the material time or as may be assessed by the Kenya tax authorities. These taxes will be paid out or withheld at source (as the case may be) in accordance with the provisions of law as amended from time to time. All taxes paid out or withheld (as the case may be) in accordance with the provisions of the law shall not be refundable by the Company. In the event that you are eligible for any refund, you may make a claim to the Kenya Revenue Authority. Please note that the Company has no obligation to notify you of any changes in any tax or other laws in force or enacted from time to time whether or not they have an impact on the taxes payable by the Company on your behalf or an effect on the net amount payable to you.
3.23. In the event of a cancellation made in accordance with these Terms and Conditions, any charges levied may be reversible. Reversed charges will be credited to your account.
4. DEPOSITS, TRANSFERS AND WITHDRAWALS
4.1. All information required to deposit funds into your account or withdraw funds from your account can be found on your profile page. You can use any of the methods available to you as specified in these pages. In case you opt to use any methods other than through a registered mobile phone number (e.g. using a debit or credit card), we may use your identity card/passport to verify your identity. Depending on the method selected, deposits and withdrawals can incur charges. Funds credited from debit or credit cards will be credited to your account as soon as is possible on receipt of an authorisation from your bank. It is a player’s obligation to ensure that he/she keep these funds in his/her debit or credit card until his/her bank deducts them.
4.2. While we shall take reasonable steps to avoid mistakes, outside where we are negligent, the Company cannot accept any responsibility or liability for any errors or omissions in respect of deposit or withdrawal of funds to players’ accounts. Should funds be debited or credited incorrectly, it is the player’s responsibility to notify the Company by emailing email@example.com without delay, and the Company shall endeavour to rectify such error.
4.3. For all deposits done through a registered mobile phone number, the mobile phone number of the depositor must be identical to the mobile phone number registered on the Company account receiving the funds i.e. the registered account. Any charges levied by the Mobile Operators payment gateways (e.g. MPesa) will be deducted from the player's account. You should only deposit money in your account for the purposes of using such money to place bets/stakes on our platforms. We shall be entitled to suspend or close your account if we reasonably consider or have reason to believe that you are depositing money without any intention to place bets/stakes. You may only bet/stake if you have sufficient funds in your account.
4.4. Bonus funds may be credited to your account as part of a promotion, loyalty or other marketing campaign. These funds cannot be directly withdrawn/paid-out, but must be used for placing bets. Depending on the promotion, these credits may be convertible into hard currency after fulfilling a specific set of Terms and Conditions associated with the promotion.
4.5. You can at any time log into your account and view a statement showing all transactions made within the last 30 Calendar days. Should you notice any mistakes you should immediately notify the Company. Such anomaly once confirmed, will be rectified by the Company in the shortest time possible at no cost to you.
4.6. You can withdraw your money at any time in accordance with the terms herein. We have a number of controls and checks that take place before any withdrawal request is processed. Thereafter, an SMS with a verification code may be sent to you and a transaction record will be reflected in transaction history for online user. These checks are part of our ongoing commitment to maintain the security of our customers' funds. All withdrawal requests cannot be processed after the expiry of fifteen (15 minutes) from the withdrawal request being made. Any charges levied by the Mobile Money gateways (e.g. MPesa) will be deducted from the players account. Further, a player cannot initiate another withdrawal transaction while another one is pending clearance by the Company.
4.7. Should you attempt to withdraw funds that were deposited but not used for staking, the Company may levy a processing fee of 10% upon such withdrawals. Additionally, should these transactions be deemed suspicious, the Company may report the activity to the appropriate authorities and the player may lose these funds.
4.7.1. Where possible or unless otherwise agreed in writing by you and the Company, all valid withdrawals will be processed to the payment account from which the deposits were validly made. Withdrawal payments can only be made in the name of and to the registered account holder. For most payment types, withdrawals can be processed by following the withdrawal protocol steps provided subject to there being sufficient funds in your betting account. There is no set maximum withdrawal amount per day save that withdrawal requests will be subject to the below:
a) Withdrawal requests shall not exceed your particular mobile operator limits;
(b) Withdrawal requests greater than the mobile operator, mobile money limits shall be paid via EFT (bank transfer). The Company shall process such payments after further verification of identity that may include in person presentation of identification documents.
(c.) For awards greater than Kes. One Hundred Million (100,000,000/-) the Company reserves the right to pay any such amounts in four quarterly installments.
For full details on each specific payment type, please call customer care.
4.7.2. If the value of a deposit is not played through in full before a withdrawal is requested, the Company reserves the right to make a charge to the customer's account to cover all reasonable costs relating to both the deposit and withdrawal. If necessary, the value of the withdrawal requested may be reduced accordingly.
4.7.3. If we incur any charge-backs, reversals or other charges in respect of your account, we reserve the right to charge you for the relevant amounts incurred.
4.7.4. The Company may, at any time, set off any positive balance on your account against any amounts owed by you to the Company.
4.7.5. In the event that you access the services from jurisdictions outside Kenya, you shall be responsible for reporting your winnings and losses to the tax and/or other authorities as per the existing regulations within your jurisdiction.
4.7.6. Gaming/ staking, gambling may be illegal in the jurisdiction in which you are located. Where you attempt to transact on our platform from jurisdictions where staking/gaming is illegal, you do so at your own risk and the Company will not bear any liability towards you.
4.8. The Company reserves the right to take time necessary for the purpose of:
Verifying your identity;
(b) Verifying your gaming activity;
(c) Conducting security and other internal procedures in relation to your account; and
(d) Ensuring that prizes offered are paid out to the rightfully registered customer.
4.9. If you want to close your account, please contact our customer service team via email to firstname.lastname@example.org. We shall take all reasonable steps to ensure that your account is closed within 48 hours of notification. Once the account is closed following a customer request, it cannot be opened until expiry of 3 months from the date of closure. If by any chance, your account reflects a negative balance, such balance shall fall immediately due and payable to the Company, and your account will not be suspended until the relevant amount owed to the Company is paid in full.
5. BETTING RULES AND TYPE OF BETS
5.1.1. In these Terms and Conditions the following words have the following meanings unless the context requires otherwise:
18.104.22.168. "Bet" means - the staking of money on the prediction of the outcome of a sporting event.
22.214.171.124. Stake: The amount of money pledged on the outcome of a sporting event.
126.96.36.199. Winnings - refer to payouts less the amount placed as stake and less excise duty.
188.8.131.52. “Charges/Taxes” means - any levies, taxes, duties, deductions, withholdings of any kind and howsoever described that may be imposed by any lawful government authority and required to be borne by the Customer from time to time including without limitation any tax levied on the stake, withholding tax levied on winnings or other payments whatsoever paid or payable by the Company to a Customer under or pursuant to these Terms and Conditions or otherwise howsoever.
184.108.40.206. "Odds" means - the return on the money staked should the prediction recorded in a bet be correct. The odds paid are those at the time the bet is placed and no other.
220.127.116.11. "Customer" means - anyone placing a bet with the Company.
18.104.22.168. "User" means - anyone using this Website.
22.214.171.124. "VOID" means - that for one reason or another, a bet is not acceptable to the Company. In these cases, this bet, or part of the bet, is settled at the odd of 1.00. In the case of multiple/combination bets, the invalid result will not be included in the calculation of the (total) odds. In the case of a single bet this would mean the stake is returned to the customer.
126.96.36.199. “Fulltime” or “FT” means - The point when the official 90 minutes of a full match has elapsed, plus time added on by the referee to compensate for injuries to players that require treatment, substitutions or deliberate time-wasting by players (also called "stoppage time"). Fulltime Shall NOT include scheduled extra time (two half times of 15 minutes each), penalty shoot-outs etc.
188.8.131.52. “1st Half ” or “First Half” means - The point when the official 45 minutes of the first half of the match has elapsed, plus time added on by the referee to compensate for injuries to players that require treatment, substitutions or deliberate time-wasting by players (also called "stoppage time"). Bets on First Half markets are settled at the end of the Fulltime.
184.108.40.206. “KES” or “Kshs.” Means Kenya Shillings, the lawful currency of Kenya.
220.127.116.11. “Over/Under 1.5” means - If you BET OVER 1.5 goals to be scored, you win when there are 2 or more goals scored. If you BET UNDER 1.5 goals to be scored, you win when there are 0 or 1 goals scored.
18.104.22.168. “Over/Under 2.5” means - If you BET on OVER 2.5 goals to be scored, you win if there are three or more goals scored. If you BET on UNDER 2.5 goals, you win if there are two or less goals scored i.e. 0, 1, or 2 goals.
22.214.171.124. “Correct Score” means - Bet on the exact number of goals scored by each team within the official Fulltime. For betting purposes, own goals count for the team in whose favour they have been scored.
126.96.36.199. “Correct Score- First Half” means - Bet on the exact number of goals scored by each team at the end of the first half of the match. For betting purposes, own goals count for the team in whose favour they have been scored.
188.8.131.52. “Both teams to score” means - Predict if both teams will score at least one goal each within the Fulltime of the match or not.
184.108.40.206. “Odd/Even” means - Predict whether the total goals in the match would be odd (1, 3, 5, 7...) or even (2, 4, 6, 8...). 0 (zero) goals will be settled as EVEN. Own goals count.
220.127.116.11. “Euro Handicap 1:0” means - Predict the result when the Home team is given an advantage of 1 goal and this is added to their final score. Bets are settled by adding the goal to the Home team score at the end of the Fulltime.
18.104.22.168. “Euro Handicap 0:1” means - Predict the result when the Away team is given an advantage and this is added to their final score. Bets are settled by adding the goal to the Away team score at the end of the Fulltime.
22.214.171.124. “Total Goals Exactly” means - Predict the exact total number of goals scored within the Fulltime.
126.96.36.199. “Half Time/Full Time” means - Predict the result of a match both at the end of the First Half time and Fulltime.
188.8.131.52. “Double Chance” means - Predict either two out of three possible outcomes of a match with one bet.
The following options are available:
or X - the result is either a home win or draw;
X or 2 - the result is either a draw or away win;
1 or 2 - the result is either a home win or away win.
184.108.40.206. “Website” means - the website accessed by means of the domain name palmsbet.co.ke; www.palmsbet.co.ke or any derivative or replacement thereof.
5.1.2. You can only place a bet if you have successfully registered with the Company and a confirmation to that effect has been issued to you.
5.1.3. Please note that the amount a punter bets is inclusive of Excise Duty.
5.1.4. All bets accepted by the Company are on Fulltime, unless otherwise stated.
5.1.5. Any non In-Play Betting bet accepted after the kick-off will be settled at the discretion of the Company.
5.1.6. Where a game is officially or otherwise postponed, cancelled, abandoned, interrupted or suspended, the Company reserves the right to cancel the bets placed on that game immediately or wait up to 72 hours and refund customer's money thereafter.
5.1.7. Where the match is postponed, cancelled, abandoned, interrupted or suspended, in the case of a single bet, the bet will be evaluated as "won" with odds of 1.00. This means that the user will be refunded an amount equal to his stake.
5.1.8. Where the match is postponed, cancelled, abandoned, interrupted or suspended in the case of a multi-bet, the particular game resulted with an odd of 1.00. This means that the total odds will be adjusted accordingly and the combo bet can still be won if all other bets are won too.
5.1.9. In the case of any subsequent replays/completions, award of the match result by governing bodies or pools, panel decisions, will not count toward settlement.
5.1.10. In the instance where a match is postponed, cancelled, abandoned, interrupted or suspended the following principles will be applied in settling bets:
220.127.116.11. If a bet has been established before the interruption, abandonment or suspension, bets will stand and settlement will occur as expected.
18.104.22.168. If a bet has not been established at the time of interruption, abandonment or suspension, all bets will be void.
22.214.171.124. If a match is interrupted, abandoned or suspended, during the second half then all first half bets will stand and settlement will occur.
5.1.11. Where a match is interrupted, abandoned or suspended and the result is conclusive, the bet will stand and settlement will occur.
5.1.12. In -Play betting - where we have reason to believe that a bet is placed after the outcome of an event is known, or after the selected participant or team has gained a material advantage (e.g. a score, sending off for the other team etc.) the Company reserves the right to void the bet, win or lose.
5.1.13. If, for any reason we are unable to validate the outcome of a particular market (e.g. due to loss of live coverage), all bets will be void unless settlement of bets is already determined.
5.1.14. By placing a bet, you confirm your willful intention to conclude such a transaction. A bet, once concluded, will be governed by the version of Terms and Conditions valid at the time the bet was accepted.
5.1.15. The Company assumes no responsibility for typing, transmission and/or evaluation errors. In particular, the Company reserves its right to correct obvious errors - even after the event - with the input of betting odds and/or the evaluation of betting results (e.g. odds-related, team-related, event-related errors) or declare affected bets void. The Company also assumes no liability for correctness, completeness or up-to-minute preciseness of the information services provided, for example live scores and result messages sent via e-mail or SMS. The stake is exclusively the amount confirmed and recorded by the Company. In case the erroneous event/market is cancelled all bets are void and will be evaluated as "won" with odds of 1.00.
5.2. Acceptance and Cancelation of bets
5.2.1. Once accepted, a bet placed can be cancelled within a pre set time that is usually10 (ten) minutes of placing the bet prior to the kick off of the game.
5.2.2. The Company reserves the right to decline all, or part, of any bet/stake requested at its sole and absolute discretion. All bets/stakes are placed at your own risk and discretion.
5.2.3. We only accept bets/stakes made via mobile device, the Website, USSD (Unstructured Supplementary Service Data), Android Application or cash desk. Bets/stakes are not accepted in any other form (post, email, fax, etc.) and where received will be void.
5.2.4. It is the responsibility of the customer to ensure details of their bets/ stakes are correct.
5.2.5. Bets/stakes are processed in the order they are received.
5.2.6. You agree that at the time you placed your bet(s), you had no knowledge as to the outcome of the respective event(s). You are not allowed to bet on events where you are directly involved or have access to insider information. Where there is suspicion of collusion / fraud or any activity leading to the violation of this rule, the Company retains the right to void the bet and to invalidate the winnings. The Company also retains the right to take any further action to protect its legitimate interests and to comply with local and international laws and regulations. Any suspicious activities may also be submitted to various monitoring agencies that are set up to protect and uphold the integrity of sports and betting.
5.2.7. Whenever a player shall place more than one bet on the same event, each such bet shall be considered as a different bet. The list of all the bets, their status and further details are available to you on the Website for thirty (30) calendar days.
5.2.8. The Company reserves the right to declare all bets on an event/s invalid if they emanate from a group of players who appear to have had knowledge of the outcome of such event/s, e.g. syndicate betting.
5.2.9. Any individual or group of individuals deemed to be working as a team (syndicate), who manipulate promotions or any other offer will have their account closed immediately. Moreover, the transactions (bets) in question will not contribute to any promotion or bonus offer requirements.
5.2.10. The Company further reserves the right to reclaim any bonus given to you, and to reduce such amount from the bet stake, where you are found to be abusing the system as laid out in the provisions herein.
5.2.11. Should the Company decide to close your account for any reason, bets which have already been placed and accepted within the general Terms and Conditions and sports rules will not be voided, and you will be paid any accrued winnings at the discretion of the Company. Should security questions arise in relation to an account, the Company reserves the right to void such transactions (bets) within the legal and regulatory scope, retain and exercise its right of lien on such winnings and remit any amounts less any applicable Charges.
5.2.12. When you place a bet, you acknowledge that you have read, understood and accepted in full all of the Terms and Conditions and Sports Betting Rules regarding the bets offered by the Company as stated on the Website and all other media/electronic platforms.
5.2.13. The possible win on bets with fixed odds are calculated by the multiplication of the original stake by the predetermined decimal odds. The result of this calculation includes the original stake amount, which is returned for all real money bets (i.e. not including bets placed from the free bet sports balance).
5.2.14. Where a placed bet is won: An SMS may be sent to your number with a message that you have won and the new balance of your account will be shown or if you are using the Android and/or iOS mobile applications a push notification might be used instead. The Company reserves the right to not send a win or lose notification in any case.
5.2.15. Winnings will be paid into your account after the final result is confirmed. Any later amendment to the result, e.g. disciplinary procedures (doping) or intervention by ruling bodies which lead to a post-event modification of the result, will not be taken into account for the purpose of determining the outcome of a bet. However, the Company reserves the right to set aside any winnings, should there be investigations into an event as a result of a suspicion of criminal activities that may have affected the result of the event. If any irregularity is confirmed, the Company retains the right to void any related bets.
5.2.16. In the case of multiple bets (e.g. doubles, trebles, 4-folds, etc.) placed in the form of a combination of multiples through the bet slip (e.g. 3 X Doubles, 2 X Trebles), all bets submitted through this combination will be settled once the final event in the combination has been settled. For example, should you select three markets in your bet slip and place the maximum combination of three Doubles, all three Doubles will not be settled until the final market has been settled*.
126.96.36.199. For matches that are scheduled for an unusual duration (e.g. 60, 80, or 120 minutes) as stipulated by the laws of the competition or as agreed by both sides prior to kick-off, all accepted bets will be settled at the end of the applicable game length, as the case may be, which includes time added on by the referee for stoppages (but excludes extra time and penalty shoot-outs), whether the game length is advertised by us or not. This provision would apply, for example, in the case of friendly matches or tournaments. Such matches include; U/16, U/17, Women Seniors, some international friendly games etc.*
188.8.131.52. If the game is played in an unusual format (e.g. 3 or 4 periods) then all half-time bets will be voided but all other accepted bets will be settled on the basis of the result at the end of the applicable game length as defined in this provision.
5.2.17. Minimum and maximum bet stakes and Payouts for Single Bets and Combo bets.
Minimum Bet Amount: The minimum betting amount for a single/combo bet
is Kshs. 25.
(b) Maximum Bet Amount: The maximum betting amount for a single/ is Kshs. 20,000.
(c) Maximum Single Bet Winning: The Single bet winning amount is limited to Kshs. 200,000.
(d) Maximum Winning: The winning amount is limited to Kshs. 1,000,000.
(e) Maximum Aggregate Winning (maximum payout): For Single Bets and s the Maximum winnings amount per customer per day is limited to Kshs. 1,500,000.
5.2.18. The bet sizes set afore are subject to change at the Company’s discretion. You are not permitted to place bets or try to place bets that are below the minimum bet limit or exceeded the maximum bet sizes thresholds.
5.2.19. The maximum payout for any one account is KSH 1,500,000/ per day for an account. A bet is accepted on the basis that it is the investment of a customer and that it is the maximum amount that can be won (excluding stake) by a customer in one day's betting regardless of stake.
5.2.20. All bets and stakes are subject to the Betting Coverage provisions (including maximum winnings) set out in these Terms and Conditions including:
The Company reserves the right to suspend and/or cancel any bet/
stake at any time. When a bet/wage/ or game is suspended, any bets
entered will be rejected. The Company also reserves the right to
cease betting on any region within the jurisdiction at any time
(b) Winnings from settled bets/stakes are added to the balance of your betting account. Any funds/winnings credited to an account in error are not available for use, and the Company reserves the right to void any transactions involving such funds and/or withdraw the relevant amount from your account and/or reverse the transaction, either at the time or retrospectively.
(c) For events where there is no official 'kick off' declared, the advertised start time of the event will be deemed to be the 'kick off'. If for any reason a bet is inadvertently accepted after an event or match has commenced, bets will stand providing the final outcome is not known, and that no participant/team has gained any material advantage (e.g. a score, sending off for the other team, etc.) at the time the bet was placed. If the outcome of an event/market is known, the Company reserves the right to void the bet, win or lose. Disputes over time bets that are placed will be settled using the transaction log. All times stated on the Mobile service, Website and all other media/electronic platforms and/or referred to by Company staff relate to Kenyan Time unless stated otherwise.
5.2.21. The Company does not assume liability for input or transmission errors. The Company reserves the right to rectify obvious errors in particular in the input of bet odds e.g. confusion of odds or results, teams, etc.
5.2.22. The Company assumes no liability for correctness or completeness of information provided.
5.2.23. The Company assumes no liability for the accuracy of live scores, statistics and intermediate results in live betting.
5.3. BET TYPES
For the avoidance of doubt, this paragraph 5 (Betting Rules and Types of Bets) and any other provisions of these Terms and Conditions relating to winnings or determination of winnings and amounts payable to a Customer are subject to paragraphs 3.22, 184.108.40.206, 5.1.3 and any other provision of these Terms and Conditions relating to applicable taxes and any changes from time to time introduced by the tax legislation in Kenya.
5.3.1. Single Bet
Single bets are the simplest form of betting. You predict an outcome, specify the desired stake and place the bet. If your prediction proves correct, you win the bet. The potential winnings are calculated by multiplying the odds by the stake.
(b) Single Bet through the Website or Android and iOS applications
You may also place a single bet through the Website or through our dedicated Android and iOS applications
The Website is very easy to navigate and all you need to do is follow the prompts to get to the game that interests you and click on the team you want to win on fulltime after which a betting slip will appear. You then enter the amount you wish to bet with. To accomplish placing your bet make sure you click on "PLACE BET". A confirmation message will appear on the Website screen informing you of the details of your placed bet and the Single Bet #, time and date.
e.g. #426088305 10/22, 5:53:09 PM
Arsenal - Aston Villa Outcome: Arsenal Odd: 1.91
i Single, Stake 55.81
Odds@1.91 Potential win 106.60
Once placed through the Website, a single bet may not be cancelled from the Website. Therefore, you must be sure that you wish to place the bet before clicking on the confirmation button.
5.3.2. Combo Bet
If you place bets on two or more games, they are automatically displayed as a combo bet. The total odds are calculated by multiplying the odds of all the individual games. Please note that a combo bet does not pay out anything unless all your predictions turn out to be correct. With a combo bet, you can combine up to twenty games.
An example of this would be: Man Utd win (1.35), Arsenal win (1.75), Real Madrid win (2.00). To calculate your possible winnings, simply multiply the ODDS FOR EACH PREDICTION YOU HAVE SELECTED 1.35 x 1.75 x 2.00= 4.725. This means that, if your three selections win, you will win 4.725 times your bet Amount. E.g. 4.725 x Kshs 200 = Kshs 945. Where 4.725 is your total odds, Kshs 200 is your bet amount and Kshs 944 is your possible win.
You may place a combo bet through the website or through our dedicated Android and iOS applications
The Website is very easy to navigate and all you need to do is follow the prompts to get to the game that interests you and click on the team you want to win on full time after which a betting slip will appear. You then enter the amount you wish to bet with. To accomplish placing your bet make sure you click on "PLACE A BET". A confirmation message will appear on the Website screen informing you of the details of your placed bet and the Combo bet ID.
e.g. #45041477012/4, 1:49:22 PM and Acceped on the bottom on the betslip.
Once placed, a combo bet may not be cancelled from the Website. Therefore, you must be sure that you wish to place the bet before clicking on the confirmation button.
(a) JACKPOT BET
The Jackpot amount is subject to change on a weekly basis.
ii. The Jackpot is based on twelve (12) pre-selected football games.
iii. You become a Jackpot winner, if your prediction for all the twelve (12) pre-selected football games is correct.
iv. The Jackpot amount will be divided equally amongst all the Jackpot winners.
v. The Company reserves the right to withhold 90% of any prize share until the prize presentation ceremony.
vi. The Company reserves the right to pay the whole amount of any prize share to a winner by cheque or bank transfer.
vii. The Jackpot bet can be placed through;
a. Via Website.
b. Via dedicated Android and iOS applications.
viii. The Company reserves the right to use the names, video, audio, radio or other recordings, motion and still images of the winner, for purposes of publicity and marketing campaigns.
ix. Winners shall be required to avail themselves to PalmsBet offices with proof of identity before any payment is made. The Company reserves the right to verify, with the relevant authorities, any identification document presented, before making any payment.
x. Where one jackpot game is cancelled, an official public draw shall be carried out after 72 hours from the time of cancellation, to determine the result of the missing game result.
xi. The period for claiming the prize is seven (7) days failure to which the Company may deem the prize forfeited, unless the period is extended, at the sole discretion of the Company.
xii. Where three or more games are cancelled, interrupted, abandoned, suspended or postponed, the Company may at its discretion, cancel the Jackpot and refund the stake placed within 72 hours of the cancellation.
(b) JACKPOT BONUS
Jackpot Players are eligible to additional prizes, such as the
ii. The Jackpot bonus amount shall be determined by the Company at its discretion.
iii. The Jackpot bonus shall be available to players with correct predictions on the set of 12 games of the respective weekly Jackpot as follows:
a. Twelve (12) correct predictions out of twelve (12) games
b. Eleven (11) correct predictions out of twelve (12) games
c. Ten (10) correct predictions out of twelve (12) games
The Jackpot bonus amount shall vary between the various classes.
e. The Jackpot bonus shall be divided equally among the Jackpot bonus winners, within the respective class.
iv. Where three or more games are cancelled, interrupted, abandoned, suspended or postponed, the Company may at its discretion, cancel the Jackpot bonus and refund the stake placed within 72 hours of the cancellation.
(c) JACKPOT COMBINATION BET
Get more chances to win!!!
Maximize your potential gain with a Jackpot double combination
ii. This allows you to place a bet with two options on a single game, on up to seven games from the listed thirteen jackpot games in one jackpot bet!
iii. Double Combination bet
a. Place many Jackpot bets in an instance with ONE double combination bet.
b. The more double combinations placed, the higher the chances of winning. Calculation of the number of a double combination bet is equal to 2n (where n is the number of double combinations). For instance 4 double combinations will be equivalent to 16(2*2*2*2) single jackpot bets!
c. Calculation of the cost of a double combination bet is as follows: number of combinations (2n, where n is the number of double combinations)*Kshs.99, for instance for four jackpot double combinations, the cost will be calculated as 2*2*2*2=16 combinations*99/- = 1584/- for the bet placed.
d. A double combination bet can consist a minimum of one double and up to a maximum of seven double combinations from the thirteen jackpot games in the Jackpot bet.
e. The maximum JP double combination comprises of one hundred and twenty eight (128) different single JP sets of 13 predictions placed in one JP bet.
f. The total cost of the maximum Jackpot double combination bet will be twelve thousand eight hundred, as follows (128 bet selections*99Kshs per bet= Kshs.12,672)
g. In case of n double combinations placed, each of the 2n single sets of 13 predictions is taken as an individual bet and will be eligible to win ALL the following;
i. The Jackpot;
ii. Twelve (12) correct predictions bonus;
iii. Eleven (11) correct predictions bonus;
iv. Ten (10) correct predictions bonus;
iv. Where three or more games are cancelled, interrupted, abandoned, suspended or postponed, the Company may at its discretion, cancel the Jackpot combination bets and refund the stake placed within 72 hours of the cancellation.
5.3.4. WEEKLEY JACKPOT SUPER 12
(a) WEEKLEY JACKPOT SUPER 12
The Mega Jackpot amount is subject to change on a weekly basis.
ii. The Mega Jackpot is based on twelve (12) pre-selected football events.
iii. You become a Mega Jackpot winner, if your prediction for all the twelve (12) pre-selected football games is correct.
iv. The WEEKLEY JACKPOT SUPER 12 amount will be divided equally amongst all the WEEKLEY JACKPOT SUPER 12 winners.
v. The Company reserves the right to withhold any prize share until the prize presentation ceremony.
vi. The Company reserves the right to pay the whole amount of any prize share to a winner by cheque or bank transfer.
vii. The Mega Jackpot bet can be placed through multiple ways;
a. The selections could be made via the Website.
b. via dedicated Android and iOS mobile applications.
viii. The Company reserves the right to use the names, video, audio, radio or other recordings, motion and still images of the winner, for purposes of publicity and marketing campaigns.
ix. As part of this payment process, winners will be asked to provide an acceptable proof of identity before any payment is made.
x. Where a WEEKLEY JACKPOT SUPER 12 game is cancelled, an official public draw shall be carried out after seventy-two (72) hours from the time of cancellation, to determine the result of the missing game result.
xi. The period for claiming the prize is seven (7) days failure to which the Company may deem the prize forfeited, unless the period is extended in writing, at the sole discretion of the Company.
xii. Where three or more games are cancelled, interrupted, abandoned, suspended or postponed, the Company may at its discretion, cancel the WEEKLEY JACKPOT SUPER 10 and refund the stake placed within 72 hours of the cancellation.
5.4. GOAL SCORER
5.4.1. LIVE BET
settlement purposes, own goals do not count for the following
categories/markets and the selection will be settled as void (odds =
• Anytime goal scorer (Where selected player scores an own goal).
• Player to score 2 or more goals.
• Player to score a hat- trick.
All Cards and Bookings markets are for 90 minutes only, so any bookings that take place in extra time do not count for betting purposes. Cards cancelled by the referee during the course of the match, cards shown to any non-playing staff or non-active players and cards shown before kick off or after the final whistle do not count. Cards shown during the half-time interval count towards 2nd half and full time markets.
all markets relating to booking points, the following rules apply:
• A yellow card is 10 points.
• A red card is 25 points.
• A second yellow card that leads to a red card is 25 points.
• One player can only contribute a maximum of 35 points towards the total booking points.
6. LIVE/IN-PLAY BET
6.1. Note that certain 'live' feeds - be they on TV, radio or the internet - are subject to delays and as such an event may be slightly behind or slightly ahead of other users.
6.2. There will be a 'delay' before placing all live bets, the length of which varies depending on the sport. If the odds change during the delay between clicking 'bet' and the bet actually being placed, you will be given the option of placing the bet at the new odds or not placing the bet at all. Live scores are displayed on the Website for guidance purposes only. The Company will not be liable for any errors in the live scores displayed on the Website.
6.3. The Company reserves the right to void any bets placed after the outcome of an event is known. Should a bet be placed with incorrect odds due to delayed ‘Live’ coverage of an event and where a team has gained a significant advantage as stated above, bets will be voided.
6.4. Odds on all selections change regularly to reflect fluctuations in the market or changes in the events themselves. In some cases, the odds/handicap may change between the time you put your bet on the bet slip and the time you place the bet.
6.5. If the current odds/handicap is different from the odd on the bet slip you will be required to confirm whether you wish to place the bet with the new odds. For example, if the odds on the bet slip is 3.5 but the current odd is 3, you will be required to confirm that you still wish to place the bet at the odd of 3.5.
7. BOXING SPECIAL RULES
7.1. For betting purposes, a boxing match is deemed to have started when the bell is rang for the beginning of the 1st round.
7.2. The result at the end of the boxing contest is final. This includes any recounts of the judges' scorecards.
7.3. For betting purposes, any boxing match declared a 'technical draw' will result in a draw being deemed the winning option.
7.4. Any subsequent changes made by governing bodies do not count for betting purposes.
7.5. Where the boxing match takes place in a country different from the original country, all bets will still be valid.
7.6. Where the boxing match does not take place for any reason on the original date and is not played within seventy-two (72) hours after the original start date, then all bets will be void.
7.7. The Company’s Terms and Conditions apply. However, where conflict arises with regards to boxing matches, between these special rules and the Company general Terms and Conditions, these special rules shall take precedence.
8.1. All games must start on the scheduled date (local stadium time) for bets to stand.
8.2. If a match venue is changed, bets already placed will stand providing the home team is still designated as such. If the home and away team for a listed match play the fixture at the away team venue then bets will stand providing the home team is still officially designated as such, otherwise bets will be void.
8.3. All pre-game bets include overtime unless otherwise stated.
9.1. In the event of any of the following circumstances all bets will stand:
9.1.1. A change of schedule and/or day of match
9.1.2. A change of venue
9.1.3. A change from indoor court to outdoor court or vice versa
9.1.4. A change of surface (either before or during a match)
9.2. In the event of a match starting but not being completed then all bets will be void.
9.3. Tournament match betting: Both players in a specified match-up must play 1 point in the tournament for bets to stand. If players progress to the same round of the tournament bets will be void.
9.4. If a super tie-break is used to decide the final set, this is counted as a set consisting of one game.
9.5. Set betting: Bets are void if the statutory number of sets are not completed, or are changed.
9.6. First Set Winner: In the event of the first set not being completed bets will be void.
9.7. The Handicap, Total Games in Match and Player Games markets are based on a statutory number of sets (see related Set Betting).
9.8. In the event of the statutory number of sets being changed or differing from those offered for betting purposes then all bets are void.
10.1. Unless otherwise stated all Rugby bets are settled on 80 minutes play.
10.2. Unless otherwise stated Rugby sevens and tens match bets are settled on the specific tournament regulation play and exclude extra-time if played.
10.3. If a venue is changed from the one advertised then all bets on that match are void.
10.4. In the event of a change of opponent from the one advertised then all bets for that match are void.
11.1. Matches not played as listed: If a match venue is changed then bets already placed will stand providing the home team is still designated as such. If the home and away team for a listed match are reversed, then bets placed based on the original listing will be void.
12. MOTORSPORT/MMA/ICE HOCKEY/OTHER SPORTS
12.1 Special rules may apply to the resulting of games in those sports. Please consult each sport’s rulebooks for further details.
13. OTHER GAMES
The Casino products are offered by South Cape investments Limited under license number PG0000209.
VIRTUAL SPORTS – Please refer to each Virtual Sport event for specially applicable rules and regulations.
13.2. Market Type & Description
13.1.9 If any of the draws expire before the wager is finalised, these wagers may be moved to the next available draw by the player or they can be cancelled.
Each Lucky Numbers draw offers a variety of the following fixed odds markets:
13.2.1 The sum of balls drawn will be odd or even
The sum of the regular balls drawn will be odd or even.
13.2.2 The sum of balls drawn will be over or under
The sum of the regular balls drawn will be over or under the set boundary.
13.2.3 The sum of the regular balls drawn will be within a specified range
There are fourteen different ranges within which the player may predict the winning total.
13.2.4 The bonus ball drawn will be odd or even
The player wagers whether the bonus ball drawn will be odd or even. This bet option is only available for lotteries with one bonus ball.
13.2.5 The sum of the bonus balls drawn will be odd or even
The player wagers whether the sum of the bonus balls drawn will be odd or even. This bet option is only available for lotteries with two bonus balls.
13.2.6 The bonus ball drawn will be over or under
The player wagers whether the bonus ball will be over or under the set boundary. This bet option is only available for lotteries with one bonus ball.
13.2.7 The sum of the bonus balls drawn will be over or under
The player wagers whether the sum of the bonus balls drawn will be over or under the set boundary. This bet option is only available for Lucky Numbers games with two bonus balls.
13.2.8 The bonus ball drawn will be a single digit number
The player wagers whether the bonus ball will be a single digit number. In Lucky Numbers games with two bonus balls, at least one bonus ball needs to be a single digit for the player to claim the winning. This market is not available for the draw types where there are only single digit numbers in the bonus ball draw.
13.2.9 The bonus ball drawn will be the same number as one of the regular balls drawn
The player wagers whether the bonus ball will be the same number as one of the balls in the regular draw. In the case where two bonus balls are drawn from the additional drum, the player claims the winning if either of the bonus balls drawn is equal to any ball drawn in the regular draw.
13.2.10 The sum of the bonus balls drawn will be within a specified range
The player wagers whether the bonus ball drawn will be within one of the 5 ranges offered. This bet option is only available for Lucky Numbers games with one bonus ball.
13.2.11 The sum of the regular balls and the bonus balls will be over or under
The player wagers whether the sum of the numbers drawn including the bonus ball will be over or under the set boundary.
13.2.12 Standard bet (without bonus ball)
Depending on the type of the Lucky Numbers game, players select numbers that they believe will be drawn; in order to claim the winning the player must predict all drawn numbers. All numbers selected in one bet must be drawn in order for it to be a winning bet.
13.2.13 Standard bet (incl. bonus ball in the same drum)
The players select numbers based on the rules of the Standard bet, but the probability of winning is increased as the hit of the bonus ball will count as well. All numbers selected in one bet must be drawn in order for it to be a winning bet.
13.2.14 Standard bet (incl. bonus ball from the additional drum)
The players choose numbers based on the rules of the Standard bet, but the probability of winning is increased as the hit of the bonus ball will count as well. In the case where there are two bonus balls drawn, the player must match the numbers selected from the regular draw, and one of the bonus balls to claim the winning. All numbers selected in one bet must be drawn in order for it to be a winning bet.
14. SIMULATED REALITY LEAGUES(SRL)
14.1 Additional sports rules may apply for each SRL, consult the regulatory body of each League for details on its specific rules and regulations.
15. SETTLEMENT OF STAKES
15.1. Statistics provided by the official score(s) provider or the official website of the relevant competition or fixture will be used to settle stakes.
15.2. Where statistics from an official score(s) provider or official website are not available or there is significant evidence that the official score(s) provider or official website is incorrect, we will use independent evidence to support bet settlement.
15.3. In the absence of consistent, independent evidence or in the presence of significant conflicting evidence, bets will be settled based on our own statistics.
16. COMPLAINTS, DISPUTES, GOVERNING LAW AND JURISDICTION
16.1. Should there be any claim or dispute arising from a past or current transaction, please contact us. If the Company is unable to settle the dispute, the Company may refer the dispute to an arbiter, such as the Betting Control and Licensing Board whose decision will be final (save in respect of any manifest error) subject to full representation given to all parties involved. No dispute regarding any bet/stake will result in litigation, court action or objection to a bookmaker's license or permit (including any remote operator's license or personal license) unless the Company fails to implement the decision given by arbitration.
16.2. Settlement of bets/stakes on Kenyan Sports: In all cases bets/stakes on Kenyan sports will be settled using statistics and results as provided by each sport's relevant governing body e.g. Kenya Premier League (obvious errors excepted).
16.3. These Terms and Conditions and any dispute or claim arising out of or in connection with it or its subject matter, shall be governed and construed in accordance with the laws of Kenya regardless of the player's country of domicile.
16.4. By accepting these Terms and Conditions and/or placing bets or stakes and/or making use (whether authorised or not) of the facilities offered by the Company (whether through the Mobile service, Website and all other media/electronic platforms, or otherwise), you irrevocably agree that, subject to clause 26.6, the courts of Kenya shall have jurisdiction to settle any dispute which may arise out of or in connection with these Terms and Conditions. Notwithstanding the foregoing, the Company shall be entitled to bring a claim against a customer in the court of the customer's country of domicile.
17. OFFERS, BONUSES, PROMOTIONS
17.1. The Company may, from time to time make promotional offers and bonuses to any customer. The promotional offers and bonuses are offered at the sole discretion of the company and may be withdrawn at any time.
17.2. Where any term of the offer or promotion is breached or there is any evidence of a series of bets/stakes placed by a customer which due to a deposit bonus, enhanced payments, free bets/stakes or any other promotional offer results in guaranteed customer profits irrespective of the outcome, whether individually or as part of a group, the Company reserves the right to reclaim the bonus element of such offers and in the Company absolute discretion settle bets/stakes at the correct odds, void the free bets/stakes or void any bet/stake funded by the deposit bonus. In addition, the Company reserves the right to levy an administration charge on the customer up to the value of the deposit bonus, free bet/stake or additional payment to cover administrative costs. The Company further reserves the right to ask any customer to provide sufficient documentation for the Company to be satisfied in its absolute discretion as to the customer's identity prior to the Company crediting any bonus, free bet/stake or offer to the customer's account.
17.3. The Company reserves the right to amend the terms of or cancel any customer offer at any time.
17.4. From time to time you may enjoy use of the PalmsBet app on designated mobile networks for free during the duration of the promotion. This promotion shall run at the full sole discretion of the Company and may be terminated at any time.
17.5. OMOKA Jackpot
17.5.1. When you participate in this promotion, you may be awarded a bonus in the form of amount that will be credited in yur sport balance.
18. USE OF THE SERVICE, WEBSITE AND ALL OTHER MEDIA/ELECTRONIC PLATFORMS
18.1. Information and Content Information accessed by you on the Mobile service, Website and all other media/electronic platforms (including results, statistics, sporting data and fixture lists, odds and betting figures) is for your personal use only and the distribution or commercial exploitation of such information is strictly prohibited. No warranty is given as to the uninterrupted provision of such information, its accuracy or as to the results obtained through its use. The information is not intended to amount to advice or recommendations and is provided for information purposes only. It should not be relied upon when placing bets/stakes, which are made at your own risk and discretion.
18.2. Your computer or mobile device and internet connection may affect the performance and/or operation of the Mobile service, Website and all other media/electronic platforms. The Company does not guarantee that the Mobile service, Website and all other media/electronic platforms, will operate without faults or errors or that the Company services will be provided without interruption. The Company does not accept any liability for any failures or issues that arise due to your equipment, internet connection or internet or telecommunication service provider (including, for example, if you are unable to place bets or stakes or to view or receive certain information in relation to particular events).
19. FAIR USE
19.1. The Mobile service, Website and all other media/electronic platforms and the Company products may only be used for the purposes of placing bets and stakes on events and/or gaming products.
19.2. You must not use the Mobile service, Website and all other media/ electronic platforms for any purpose which (in the Company's opinion) is illegal, defamatory, abusive or obscene, or which the Company considers discriminatory, fraudulent, dishonest or inappropriate.
19.3. The Company may seek criminal and contractual sanctions against any customer involved in fraudulent, dishonest or criminal acts via or in connection with the Mobile service, Website and all other media/ electronic platforms or the Company's products. The Company will withhold payment to any customer where any of these are suspected. The customer shall indemnify and shall be liable to pay to the Company, on demand, all Claims (as defined herein above) arising directly or indirectly from the customer's fraudulent, dishonest or criminal act.
20. SOFTWARE AND TECHNOLOGY ISSUES
20.1. You are only permitted to use any and all software made available to you via the Mobile service, Website, or other media/electronic platforms, for the purpose of using products on the Mobile devices or all other media/electronic platforms, and save to the extent permitted by applicable law, for no other purposes whatsoever.
20.2. We hereby grant to you a personal, non-exclusive, non-transferable right to use the relevant software, for the sole purpose of using/playing products on the Mobile devices and all other media/electronic platforms, in accordance with the following provisions:
20.3. You are not permitted to:
install or load the software onto a server or other networked device
or take other steps to make the software available via any form of
"bulletin board", online service or remote dial-in or
network to any other person;
(ii) sub-license, assign, rent, lease, loan, transfer or copy (except as expressly provided elsewhere in these Terms and Conditions) your license to use the software or make or distribute copies of the software;
(iii) enter, access or attempt to enter or access or otherwise bypass the Company's security system or interfere in any way (including but not limited to, robots and similar devices) with the relevant products or the Mobile service, and all other media/electronic platforms any changes to the software and/or any features or components thereof;
(iv) copy or translate any user documentation provided 'online' or in electronic format; or
(v) do anything on the software, the Website, the Mobile devices, all other media/electronic platforms or otherwise on the Company’s system which is unauthorised, prohibited or which constitutes an offence under any applicable law including without limitation the Computer Misuse and Cybercrimes Act, 2018 (Act No. 5 of 2018 of the Laws of Kenya).
In addition, and except to the minimum extent permitted by applicable
law in relation to computer programs (including, the purposes
expressly permitted as per the Kenya Information and Communication
Act, 1998 (Act No. 2 of 1998 of the Laws of Kenya) or any law
replacing/repealing, supplementing and/or amending the said laws and
any other relevant law) you are not permitted to:
(i) translate, reverse engineer, decompile, disassemble, modify, create derivative works based on, or otherwise modify the software; or
(ii) reverse engineer, decompile, disassemble, modify, adapt, translate, make any attempt to discover the source code of the software or to create derivative works based on the whole or on any part of the software.
20.5. You do not own the software. The software is owned and is the exclusive property of the Company or a third party software provider company (the "Software Provider"). Any software and accompanying documentation which have been licensed to the Company are proprietary products of the Software Provider and protected worldwide by copyright law. Your use of the software does not give you ownership of any intellectual property rights in the software.
The software is provided "as is" without any warranties,
conditions, undertakings or representations, express or implied,
statutory or otherwise. The Company hereby excludes all implied
terms, conditions and warranties (including any of merchantability,
satisfactory quality and fitness for any particular purpose). The
Company does not warrant that:
(i) the software will meet your requirements;
(ii) the software will not infringe any third party's intellectual property rights;
(iii) the operation of the software will be error free or uninterrupted;
(iv) any defects in the software will be corrected; or
(v) the software or the servers are virus-free.
20.7. In the event of communications or system errors occurring in connection with the settlement of accounts or other features or components of the software, neither the Company nor the Software Provider will have any liability to you or to any third party in respect of such errors. The Company reserves the right in the event of such errors to remove all relevant products from the Mobile service, Website and all other media/ electronic platforms and take any other action to correct such errors.
20.8. You hereby acknowledge that your use of the software is outside of the Company's control. Accordingly, you load and use the software at your own risk. The Company will not have any liability to you or to any third party in respect of your receipt of and/or use of the software.
20.9. The software may include confidential information which is secret and valuable to the Software Provider and/or the Company. You are not entitled to use or disclose that confidential information other than strictly in accordance with these Terms and Conditions.
20.10. While the Company endeavours to ensure that the Mobile service, Website and all other media/electronic platforms, are available 24 hours a day, the Company shall not be liable if for any reason the Mobile service, Website and all other media/electronic platforms are unavailable at any time or for any period. We reserve the right to make changes or corrections to or to alter, suspend or discontinue any aspect of the content or services or products available through it, including your access to it.
20.11. You must not misuse the Mobile service, Website and all other media/ electronic platforms by introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. In particular, you must not access without authority, interfere with, damage or disrupt the Mobile service, Website and all other media/electronic platforms, or any part of it; any equipment or network on which the data is stored; any software used in connection with the provision of the Mobile service, Website and all other media/electronic platforms; or any equipment, software, owned or used by a third party. You must not attack our Mobile service, Website and all other media/electronic platforms, via a denial-of-service attack or otherwise howsoever. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of software or to your downloading of any material posted on it, or on any Mobile service, Website and all other media/electronic platforms, linked to it.
21. THIRD PARTY CONTENT
21.1. The Company receives feeds, commentaries and content from a number of suppliers. Certain third-party product providers may require you to agree to additional terms and conditions governing the use of their feeds, commentaries and content. If you do not accept the relevant third-party terms and conditions, do not use the relevant feeds, commentaries or content.
21.2. The Company does not accept any liability in respect of any third-party feeds, commentaries and content.
21.3. The Company does not allow any employee, anyone else in any way connected to such employee or anyone otherwise connected to a third-party service provider (to be determined in the Company's absolute discretion) to bet/stake on any market or event where the third party service provider is providing a service to the Company. The Company will void any bet/stake where it determines in its absolute discretion that such betting has taken place.
21.4. Where the Mobile service, Website and all other media/electronic platforms, contains links to third party resources, these links are provided for your information only. The Company has no control over the content of these sites or resources, and accepts no liability for them or for any loss or damage that may arise from your use of them. The inclusion of a link to a third party does not constitute an endorsement of that third party's product or services (if applicable).
22.1. The Company will not be liable for any errors in respect of bets or stakes including where:
the Company has incorrectly stated the relevant
(ii) the Company continues to accept bets or stakes on closed or suspended markets;
(iii) the Company incorrectly calculates or pays a settlement amount; or
(iv) any error occurs in a random number generator or pay tables included, incorporated or used in any game or product.
22.2. Incorrect Price - Prior to the start of an event, In-Play or after the event, where an Obvious Error is identified any open bets will stand and be settled at the Company revised price. Where there is sufficient time before the start of an event, the Company will endeavour to contact the customer and may in our absolute discretion allow the option of cancelling the bet.
22.3. Incorrect Count/Line/Spread/Handicap/Total -Prior to the start of an event, In-Play or after the event, where an Obvious Error is identified any open bets will stand and be settled at the count, line, spread, handicap or total taken at the Company revised price except for the following situations:
where a revised price is deemed less than 1/1000 then bets will be
(ii) any bet placed on a count, line, spread, handicap or total where the outcome is already known when the bet was placed will be void.
22.4. Where there is sufficient time before the start of an event, the Company will endeavour to contact the customer and may in our absolute discretion allow the option of cancelling the bet.
22.5. Incorrect Fixture - Where the wrong player or team is quoted within a fixture name all bets will be void. Such determination shall be in the Company's absolute discretion.
22.6. Wrong Participant - If a wrong participant is quoted for any match or event, bets placed on that participant will be void; other participants may also be void. Such determination shall be in the Company's absolute discretion.
22.7. Late Bets - If for any reason a pre-event bet is inadvertently accepted after a match or event has commenced, bets will be settled as follows:
If the event and market is covered In-Play then bets will stand at
the revised price at the time the bet was placed (where a revised
price is deemed less than 1/1000 then bets will be void), unless the
outcome is already known in which case such bets will be void.
(b) If the event or market is not covered In-Play then the bet will stand as long as the selected participant or team has not gained a material advantage (e.g. a score, sending off for the other team etc.). Where a material advantage has been gained the Company reserves the right to void the bet, win or lose. Any bet placed where the outcome is already known, including In-Play, will be made void.
23.1. The Company actively monitors traffic to and from the Mobile devices, Website and all other media/electronic platforms. The Company reserves the right in its sole discretion to block access where evidence indicative of automated or robotic activity is found.
23.2. The Company reserves the right to restrict access to all or certain parts of the Mobile service, Website and all other media/electronic platforms in respect of certain jurisdictions.
23.3. The Company may alter or amend the products offered via the Mobile service, Website and all other media/electronic platforms at any time and for any reason.
23.4. From time to time, all or part of the Mobile service, Website and all other media/electronic platforms may be unavailable to offer their respective services. Should that (unavailability) happen the Company shall not be liable for any loss or damage that the customer may suffer.
24. OUR INTELLECTUAL PROPERTY RIGHTS
24.1. The contents of the Mobile service, Website and all other media/ electronic platforms, and all other media/electronic platforms owned by the Company are protected by international copyright laws and other intellectual property rights. The owner of these rights is the Company, its affiliates or other third-party licensors.
24.2. All product and company names and logos mentioned on the Mobile service, Website and all other media/electronic platforms are the trademarks, service marks or trading names of their respective owners, including the Company.
24.3. Except to the extent required to use a product for the purpose of placing bets or stakes, no part of the Website may be reproduced or stored, modified, copied, republished, uploaded, posted, transmitted or distributed, by any means or in any manner, or included in any other website or in any public or private electronic retrieval system or service including text, graphics, video, messages, code and/or software without our express prior written consent.
24.4. If you make use of a feature that allows you to upload material, information, comments, postings or other content to the Mobile service, Website and all other media/electronic platforms ("User Content"), then the User Content will be considered to be non-confidential and non-proprietary and the Company has the right to use, copy, distribute and disclose to third parties any User Content for any purpose. The Company also has the right to disclose your identity to any third party who is claiming that any User Content posted or uploaded by you to the Mobile service, Website and all other media/electronic platforms, constitutes a violation of their intellectual property rights or of their right to privacy. The Company has the right to remove, amend or edit any User Content you make on the Mobile service, Website and all other media/electronic platforms.
25. ANTI-MONEY LAUNDERING
25.1. The Company shall not be used to carry out any illegal activities by participants and all players shall adhere to the strictest discipline and moral turpitude in their dealings with the Company and shall enhance the Company ability to adhere to the provisions of The Proceeds of Crime and Anti-Money Laundering Act, No. 9 of 2009 of Kenya and as amended from time to time and all other enabling laws and conventions.
25.2. The Company will subject all transactions to serious scrutiny to prevent money laundering and other illegal activities.
25.3. If you become aware of any suspicious activity relating to individual(s), participants, players, officials or of any correctness or malfunctioning of the Games, its software or appliances, you must report such activity or inactivity to the Company immediately.
25.4. Suspicious transactions will be reported to the relevant authorities and where the Company suffers pecuniary loss or injury to its person or reputation, all legal means will be employed to restore such injuries at the risk of the perpetrator.
25.5. The Company may suspend, block or close your account and withhold funds if so required by the Proceeds of Crime and Anti-Money Laundering Act No. 9 of 2009 or any relevant legislation or as demanded by the authorities.
26.1. If you have a complaint; you can email customer support on info email@example.com.
26.2. The Company will at all times apply best efforts to resolve a reported matter promptly.
26.3. If you have a query with regard to any transaction, you may also contact the Company at the provided emails with details of the query. The Company will review any queried or disputed transactions.
26.4. If for some reason, you are not satisfied with the resolution of the complaint by the Company, you can complain to the Betting Control and Licensing Board ("BCLB").
26.5. Kindly note that by contacting the BCLB you are confirming that you have not breached any of these Terms and Conditions as agreed to by you upon registering with the Company.
26.6. At all other times where a dispute arises, parties shall refer the matter for Arbitration by a single arbitrator agreed by the parties in writing where the chosen venue shall be Nairobi. Where there is no agreement on the appointment of an arbitrator, then the arbitrator shall, at the request of any of the parties to the dispute, be appointed by the Chairman for the time being of the Kenyan Chapter of Chartered Institute of Arbitrators.
27. RESPONSIBLE GAMING
For further information, please visit the page https://www.palmsbet.co.ke/en/pages/responsible-gaming/.
28.1. In no event will any delay, failure or omission (in whole or in part) in enforcing, exercising or pursuing any right, power, privilege, claim or remedy conferred by or arising under these Terms and Conditions or by law, be deemed to be or construed as a waiver of that or any other right, power, privilege, claim or remedy in respect of the circumstances in question, or operate so as to bar the enforcement of that, or any other right, power, privilege, claim or remedy, in any other instance at any time or times subsequently.
28.2. The rights and remedies provided by these Terms and Conditions are cumulative and (unless otherwise provided in these Terms and Conditions) do not exclude any other rights or remedies available in law.
28.3. If any provision of these Terms and Conditions is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of these Terms and Conditions, which shall remain in full force and effect.
28.4. You shall confirm/accept and where necessary execute or cause to be executed all documents and do or cause to be done all further acts and things consistent with the provisions of these Terms and Conditions that the Company may from time to time reasonably require in order to vest in and secure to the Company the full benefit of rights and benefits to be transferred or granted to the Company under these Terms and Conditions and for the protection and enforcement of the same and otherwise to give full effect to the terms of these Terms and Conditions.
28.5. Nothing in these Terms and Conditions shall create or be deemed to create a partnership, joint venture or principal-agent relationship between the parties and no party shall have authority to bind any other in any way unless expressly provided otherwise in these Terms and Conditions.
28.6. The Company shall not be in breach of these Terms and Conditions nor liable for delay in performing, or failure to perform, any of its obligations if such delay or failure results from events, circumstances or causes beyond its reasonable control including (without limitation) any telecommunications network failures, power failures, failures in third party computer hardware or software, fire, lightning, explosion, flood, severe weather, industrial disputes or lock-outs, terrorist activity, national, regional or global pandemic and acts of government or other competent authorities. In such circumstances the time for performance shall, to the extent practicable, be extended by a period equivalent to the period during which performance of the obligation has been delayed or failed to be performed.
28.7. The Company may assign, transfer, charge, sub-license or deal in any other manner with these Terms and Conditions, or sub-contract any of its rights and obligations under these Terms and Conditions, to any party including any company within the Company group.
28.8. Any notice to be given under these Terms and Conditions must be in writing, in English and may be served by hand delivery at, or by email, SMS or by first class post, recorded delivery or registered post or airmail:
in the case of the Company, the address of the Company as set out at
the beginning of these Terms and Conditions and elsewhere; and
(b) in respect of notices given by the Company to you, pursuant to the customer registration procedure (including any amendment to those details you have notified to the Company).
28.9. Any notice shall be deemed to have been received:
if delivered by email, SMS, hand delivery, at the time of
(b) if sent by first class post, recorded delivery or registered post, at 14:00hrs (East African Time) on the second clear day after the date of posting;
(c) if sent by pre-paid registered airmail, on the fifth clear day after the date of posting; and
(d) if sent by fax, at the time of transmission by the sender.
28.12. Where a result is not confirmed within seventy-two (72) hours, bets placed on the market will be cancelled and bet stake refunded.
28.13. Where a player wins, and is pronounced dead before claiming the winnings, the dependents or family can only claim the amount with the appropriate court orders i.e. Confirmation of Grant